Exchanging:
Is free!
If you need a different size of the same model, initiate an exchange and we'll swap it for you as long as it's in stock.
If you need a fast exchange, place a new order and return the first one.

Returning:
BeNeLux, France, Germany: Free!

Rest of EU: A 5 EUR flat fee for the costs involved will be deducted from your refund.

Initiate an exchange or return:
Send us a short message through the contact form with your order number and the required size in case of an exchange. Or 'return' for a refund.
We'll create a shipping label for you.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Can be made within 30 days of receiving your order.

Exchanging: *UPDATE August 2025*
Is now free!
If you need a different size of the same model, initiate an exchange and we'll swap it for you as long as it's in stock.
If you need a fast exchange, place a new order and return the first one.

Returning (not exchanging):
A 15 GBP flat fee for the costs involved will be deducted from your refund.

Initiate an exchange or return:
Send us a short message through the contact form with your order number and the required size in case of an exchange. Or 'return' for a refund.
We'll create a shipping label for you.

Please note: Footwear or other products must be new, unworn, and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

When your return is processed, any customs duties or sales taxes are typically reimbursed directly by the courier (FedEx) or your local customs authority, not by us.

Can be made within 30 days of receiving your order.

Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.

Returning:
A 39 USD flat fee for the costs involved will be deducted from your refund.

In case the order is canceled before being shipped out of our warehouse, a restocking fee of 15 USD applies to cover transactional costs.

Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.

Can be made within 30 days of receiving your order.

Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.

Returning:
A 45 EUR flat fee for the costs involved will be deducted from your refund.

In case the order is canceled before being shipped out of our warehouse, a restocking fee of 15 EUR applies to cover transactional costs.

Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.

Can be made within 30 days of receiving your order.

Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.

Returning:
A 20 EUR flat fee for the costs involved will be deducted from your refund.

In case the order is canceled before being shipped out of our warehouse, a restocking fee of 15 EUR applies to cover transactional costs.

Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.

Can be made within 30 days of receiving your order.

Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.

Returning:
A 20 EUR flat fee for the costs involved will be deducted from your refund.

In case the order is canceled before being shipped out of our warehouse, a restocking fee of 15 EUR applies to cover transactional costs.

Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.

Can be made within 30 days of receiving your order.

Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.

Returning:
You can return on your initiative and at your own expense.

In case the order is canceled before being shipped out of our warehouse, a restocking fee of 15 EUR applies to cover transactional costs.

Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.'
Ship your product back to us.
Until we receive the product, it remains the customer's property, and the insurance and possible re-import duties or taxes are thcustomer's responsibility.

Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.

Any potential customs duties and sales taxes are non-refundable by us. For further information, contact your local customs office.