Shipping & Delivery
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Cost:
Free! On orders over €150.
On orders below €150:
Belgium — 6.85 EUR
France, Germany, the Netherlands, Luxemburg — 8 EUR
Rest of EU — 19 EUR
Delivery Time:
1-5 working days
Method:
DPD, UPS, DHL, Fedex, PostNL or Bpost
Cost:
Free! On orders over €150 (approx £130).
On orders below €150:
— 26 EUR (approx 22 GBP)
Delivery Time:
1-8 working days
Method:
DPD, UPS, DHL, or Fedex
Cost:
Free! On orders over €150 (approx $165).
On orders below €150:
49 EUR (approx 53 USD)
Delivery Time:
2-8 working days
Method:
UPS, DHL, or Fedex
Cost:
Free! On orders over €150.
On orders below €150:
Norway, Switzerland — 35 EUR
Canada, Mexico, Philippines — 49 EUR
Rest of World — 65 EUR
Delivery Time:
2-12 working days
Method:
UPS, DHL, or Fedex
Exchanges & Returns
Exchanging:
Is free!
If you need a different size of the same model, initiate an exchange and we'll swap it for you as long as it's in stock.
If you need a fast exchange, place a new order and return the first one.
Returning:
BeNeLux, France, Germany: Free!
Rest of EU: A 5 EUR flat fee for the costs involved will be deducted from your refund.
Initiate an exchange or return:
Send us a short message through the contact form with your order number and the required size in case of an exchange. Or 'return' for a refund.
We'll create a shipping label for you.
Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.
Can be made within 30 days of receiving your order.
Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.
Returning:
A 15 GBP flat fee for the costs involved will be deducted from your refund.
Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.
Please note: Footwear or other products must be new, unworn, and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.
Can be made within 30 days of receiving your order.
Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.
Returning:
A 39 USD flat fee for the costs involved will be deducted from your refund.
Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.
Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.
Can be made within 30 days of receiving your order.
Exchanging:
If you want to exchange a product, please return the product(s) for a refund and then place a new order.
Returning:
A 45 EUR flat fee for the costs involved will be deducted from your refund.
Initiate a return:
Send us a short message through the contact form with your order number and mention of 'return.' We'll create a shipping label for you and get you sorted as soon as possible.
Please note: Footwear or other products must be new, unworn and unused. Scuffs, creases, or any sign of wear make footwear unacceptable for a return or refund. Checking if shoes are the correct size does not require test walking and is most effective using the fitting guide at the bottom of this page.
Taxes & Duties
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No surprise costs. All taxes and duties are included in the total price shown at checkout.
If you are shopping from the UK, the prices shown at check-out are exclusive of VAT.
You will be required to pay the local VAT in the UK, which is between 20 to 23% for imports.
>>> Please note: in total, the shoes will not cost more than they do for our local customers in Belgium or the EU. You are just paying the VAT locally upon delivery instead of upfront. And at a similar VAT rate.
Customs may add an additional brokerage charge, estimated around 12 GBP.
*These charges are estimated to the best of our knowledge and abilities.
Good news for USA residents: Online purchases costing less than $800 are exempt from customs declarations or import taxes.
The price you see at checkout is the final price.
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. You will be required to pay the local GST/HST in Canada, which differs between the provinces.
Duties are expected to be waived, because of CETA (Canadian European Trade Agreement). Customs may add an additional brokerage charge.
GST/HST Rates:
AB: 5%
BC:12%
MB: 5%
NB: 15%
NL: 15%
NT : 5%
NS : 15%
NU : 5%
ON : 13%
PE : 15%
QC : 15%
SK : 11%
YT : 5%
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. You will be required to pay the local VAT in Norway, which is 25%. Customs may add an additional 'utleggsprovisjon', which is estimated at around 165 NOK.
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. You will be required to pay the local VAT in Switzerland, which is 7,7%. Customs may add an additional brokerage charge, estimated around 23 CHF.
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. You will be required to pay the local VAT in Australia, which is 10%. Customs may add an additional brokerage charge.
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. You will be required to pay the local VAT in New Zealand, which is 15%. Customs may add an additional brokerage charge.
*These charges are estimated to the best of our knowledge and abilities.
If you are shopping from outside the EU, the prices shown on our website are exclusive of VAT. Orders delivered outside of the European Union may incur duties and taxes, depending on your exact location. These charges vary from country to country. As you will be responsible for any charges we kindly recommend you check with your local customs office for further information.
Fitting Guide
Checking the size and fit of your freshly delivered shoes? Here's the right way to do it.